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If you have any questions then we are more than happy to help, but please
read the following FAQs before you e-mail
us as we probably answer your questions here.
We have broken the FAQs down into nine sections which we feel cover the
main questions about the site:
Benefits
of the site
Membership
Charges for using the system
Password / logging in problems
Use of the site
How can I maximise work from
the system?
Excluding companies you
don't wish to deal with
Accounts queries
Misuse of the system
Benefits of the
site
* What is the purpose of the site?
* What are the benefits of using the site?
Q. What is the purpose of the site?
A. To enable distribution companies to work together and book out areas
that they cannot cover easily and accept work from other distributors
that they can cover easily.
Q. What are the benefits of using the site?
A. It provides an efficient and cost effective method of delivery with
your competitors without giving out your client list to everyone.
You can turn non profitable areas into profit making work by subcontracting
it out or by filling up spare capacity from other distributors excess
work.
Membership
* How do I become a member?
* Who is entitled to use the site?
* Can leaflet brokers use the site?
* I am not a distribution company can I use the
site?
* Are there any terms we should be aware of?
Q. How do I become a member?
A. Click on the log in page to join now
or contact us via e-mail fax or phone.
Q. Who is entitled to use the site?
A. Any company or person in the business of door to door distribution.
Q. Can leaflet brokers use the site?
A. Yes.
Q. I am not a distribution company can I
use the site?
A. Please enter work (please click
here) and we will contact our network of national distributors to
help you.
Q. Are there any terms we should be aware
of?
A. Yes. Please see our terms and conditions page (click
here) or see them when you join the site.
Charges
* What does the site cost to join?
* What are the charges for using the site?
* What are the costs for distributing leaflets?
* How much can I charge for distributing for companies?
* How much will I be charged for distribution of my
items?
Q. What does the site cost to join?
A. It is free to join.
Q. What are the charges for using the site?
A. 50p per thousand whether you are offering work out or accepting work
for distribution.
Q. What are the costs for distributing leaflets?
A. Please join (click here) and then look
under the members help section for current charges for distribution of
your leaflets.
Q. How much can I charge for distributing for
companies?
A. Please join (click here) and then look
under the members help section for current charges for distribution of
your leaflets.
Q. How much will I be charged for distribution
of my items
A. Please join (click here) and then look
under the members help section for current charges for distribution of
your leaflets.
Password / logging
in problems
* I have lost my password / username - how do
I get back into the system?
* I need to change my password
* I cannot log in as the system says 'you have entered
an incorrect user name or password.
* I have asked for a reminder of username and password
but the e-mail address isn't recognised.
* I enter my user name and password but it says that
the account may be disabled.
* I cannot log in as the log in page says there is
a backup in progress.
Q. I have lost my password / username - how
do I get back into the system?
A. Go to the membership log in page (click
here) and follow the link for lost password - enter your e-mail address
and if it matches the one you used to join then a new password (and your
user name) will be e-mailed to you.
Q. I need to change my password
A. Please log in to your account and go to the 'change password' section
and change it! Alternatively, go to the membership log in page (click
here) and follow the link for lost password - enter your e-mail address
and if it matches the one you used to join then a new password (and your
user name) will be e-mailed to you.
Q. I cannot log in as the system says 'you
have entered an incorrect user name or password.
A. Try again, making sure that you are using the correct case for the
user name and password You will have been e-mailed with your user name
and password when you set the account up - please check the e-mail for
reference in case a colleague has changed the password. If you cannot
find this, go to the membership log in page (click
here) and follow the link for lost password - enter your e-mail address
and if it matches the one you used to join then a new password (and your
user name) will be e-mailed to you.
Q. I have asked for a reminder but the e-mail
address isn't recognised.
A. Are you sure you are using the correct e-mail address or that you have
an account? If you are please e-mail
us or contact us.
Q. I enter my user name and password but it
says that the account may be disabled.
A. Please contact us to reopen the account,
as the account may have been disabled due to outstanding invoices or other
issues.
Q. I cannot log in as the log in page says
there is a backup in progress.
A. Please come back to the system in an hour or so as we are in the process
of backing the system up in order to safeguard your data.
Use of the site
* What can be distributed using the system?
* Are there definitions of leaflets, newsletters, newspapers
and small samples for the site?
* If a company says that it has one of these to distribute
and I accept on this basis but it does not fit into the definition, can
I gain any compensation for not doing the job
* If I accept a job on the system am I obligated to do
it?
* If I enter work onto the system am I obliged to accept
offers?
* If I make and offer to distribute work or for my work
to be distributed is that binding?
* If I accept an offer distribute work or I accept
offers to distribute my work is this binding?
* What if two companies try to accept the same job?
* Will any companies get priority over others to receive
work?
* What if no company has a matching postcode and date
for my work offer?
* What if a company only places work on the system or
alternatively only takes work from the system, will they still be allowed
to use the website?
* What if I find a company from outside the website to
take my work?
Q. What can be distributed using the system?
A. Any item deemed a leaflet, newspaper, magazine or sample that would
pass
the Advertising Standards Authority.
Q. Are there definitions of leaflets, newsletters,
newspapers and small samples for the site?
A. For the purposes of this site, the following definitions are used:
Definition of a leaflet - single sheet up to A4.
Definition of a newsletter - maximum 16pp A4 item.
Defection of a newspaper - maximum 60pp tabloid.
Definition of a small sample - miniature sample of product, suitably designed
as a letterbox drop item.
Our prices that companies charge for distribution are based upon these
definitions. Larger items may incur a surcharge or be refused by distribution
companies if unreasonably outside these definitions. Please log into the
system and see the full list of charges under the logged in 'help' section
before using the system.
Q. If a company says that it has one of these to
distribute and I accept on this basis but it does not fit into the definition,
are we credited the commission if we don't do the job?
A. Yes, provided you contact us immediately and we are satisfied that
there was a breach of rules we will credit you for the commission
element of the transaction. See credit form - link here.
Q. If I accept a job on the system am I obligated
to do it?
A. If you accept work, both you and the company that are in the transaction
will be charged a small commission (see our charges
here ) for the introduction. If you do not carry out the work for
the other company then there should be no charges between you. If you
consistently accept work and then do not carry it out individual companies
may choose not to work with you again, they may well ask you for their
intro fee back and for persistent reoccurrences, we may actually disable
your account.
Q. If I enter work onto the system am I obliged
to accept offers?
A. No. only if offers are made for the work or distribution capacity and
you then accept them are there binding charges.
Q. If I make and offer to distribute work or for
my work to be distributed is that binding?
A. It is binding as soon as your offer has been accepted by the other
company / companies in the process. If you cancel your offer before they
accept it, there will not be any charges.
Q. If I accept an offer distribute work or I accept
offers to distribute my work is this binding?
A. As soon as you accept an offer to distribute work or to take work for
your distribution capacity the commission element is binding. Exactly
how you deal between the other companies involved is up to you if you
decide you cannot carry out the work. Please see details under the misuse
of the site section in the FAQ.
Q. What if two companies try to accept the same
job?
A. It is not impossible for two or more companies to accept the same job
- it will work on the first to reply to the work offered.
Q. Will any companies get priority over others
to receive work?
A. No - the system is designed to match work by postcode and date. If
more than one company match then they will all be offered the work and
the first to reply will get the first opportunity. However, more active
users may qualify for retrospective discounts for volume usage. In addition,
more active users will actively be aided in trading on the system, thus
increasing their throughput on the system.
Q. What if no company has a matching postcode
and date for my work offer?
A. The system will e-mail all companies that have listed the postcodes
on the list of areas covered to see if any of them are interested in accepting
the work. Our staff will generally identify any areas where there is excess
capacity and be actively finding new distributors or work for that area.
Q. What if a company only places work on the system
or alternatively only takes work from the system, will they still be allowed
to use the website?
A. Yes - however, the website will only work if people use the system
properly and it is up to all companies to try to balance the amount of
work put on and taken off the system.
In addition, companies who actively put work on the system should find
that they receive more distribution work over time, as their work will
actively encourage new companies to join and add their spare work.
Q. What if I find a company from outside the website
to take my work?
A. To avoid receiving offers to handle this work we would ask you to remove
it from the website as soon as possible.
How can I maximise
work from the system?
* How do I make sure my distribution area is
correct?
* Why should I be an active user?
Q. How do I make sure my distribution area
is correct?
A. Please make sure you enter postcodes you cover to gain most relevant
leads. These go under account information section and enable the system
to find work for you. Addition of postcodes that you have no intention
to distribute in is misleading for your results and is considered as misuse
of the system and as such may result in disabling or closure of your account.
Q. Why should I be an active user?
A. Those who enter work of their own will be the ones who benefit the
most as the system will create more opportunities for them. It is important
therefore to actively enter your work on the system as this is the work
that is promoted.
Users in neighbouring areas, who are not currently using the system will
start to do so when they see you are using it thus propagating more work
for you in your area as they put work on that overlaps with your distribution
capacity.
Once they start to use the system you will benefit from work which overlaps
with your distribution capacity.
Excluding companies
you don't wish to deal with
* The system is anonymous until I accept offers,
how do I make sure that I don't deal with certain companies?
* Can I specify whether I want to deal with DMA
members only?
* If I do not wish to give work out to a particular
company, can I prevent them from viewing my work, areas and dates and
will I be able to view their work, areas and dates?
Q. The system is anonymous until I accept
offers, how do I make sure that I don't deal with certain companies?
A. Under your main account page, you can specify companies who you don't
wish to deal with. These will then be excluded from any work offered by
you. They will not be able to see or make offers on your work either.
Q. Can I specify whether I want to deal with
DMA members only?
A. Yes. Under your main account page, you can specify companies who you
don't wish to deal with and this includes a button to also exclude all
non DMA members if you would like this. All companies are marked next
to them whether they say they belong to the DMA or not. You can re select
any non DMA members if you have a preference to use them.
Q. If I do not wish to give work out to a
particular company, can I prevent them from viewing my work, areas and
dates (and will I be able to view their work, areas and dates)?
A. Yes - only one company has to exercise the right not to deal with another
for the system to prevent either companies details being viewed. You can
actively block the company or companies you don't want to use, under your
preferred list of companies. Be careful not to block too many though as
you wont get to distribute their work either!
Accounts queries
* I have been invoiced for work but not received
notification of the jobs
* I have received notification of jobs but no invoice.
* I am getting many small invoices on the system
and would like to pay them at once.
* If a company accepts my work and later decides
they cannot do it am I still charged
* Once two companies are introduced one offering
the work the other accepting, what are the payment terms between them?
* I need a credit note
* I need a repeat invoice
Q. I have been invoiced for work but not received
notification of the jobs
A. Notification is on the second page of the e-mailed invoice. Notification
is also sent to your sales account. Please check your sales and admin
e-mail address contacts under your 'account details' option when you are
logged in.
Q. I have received notification of jobs but
no invoice.
A. Please check your sales and admin e-mail address contacts under your
'account details' option when you are logged
in. If you wish us to send a repeat invoice please reply to the sales
notification e-mail with a subject of 'invoice please' and a copy will
be sent shortly or call making sure you have your sales reference e-mail
to hand.
Q. I am getting many small invoices on the
system and would like to pay them at once.
A. Please feel free to remit several invoices under one cheque but please
make a note of invoice numbers when you do so. We send statements of account
at the end of every month with payment due on the 15th of the month following
the invoice date.
If you would rather pay a fixed fee a month for convenience we can arrange
a credited account where you pay a set fee per month up front based upon
your account activity history. We will balance the accounts and adjust
the monthly total over time as appropriate, therefore you will never run
the risk of being overdue and having your account disabled.
Q. If a company accepts my work and later decides
they cannot do it am I still charged the booking commission?
A. Yes - both companies will be charged. However, provided you contact us
with the credit form (NEEDS
DOING) about the invoice, we may credit you for this job,
provided appropriate information is given, you can re-enter the job on the
website and it may be accepted by another company.
Q. Once two companies are introduced one offering
the work the other accepting, what are the payment terms between them?
A. As a website introducing the two companies we will not get involved
in this aspect of the transaction. You may complain if you are unhappy
with the service provided to you by the company. In addition you can exclude
them from being able to see your work or you seeing theirs again so that
you can effectively stop using them. We will not get involved in individual
disputes but persistent complainants about a company may result in their
being removed from the system until they provide written undertakings
to change practices.
Q. I need a credit note
A. Please apply from our crediting application form
Q. I need an invoice copy
A. Please check your accounts e-mails firstly and failing that, please
apply from our on line form. NB Note there about check accounts details.
Misuse of the system
* What constitutes misuse of the system?
* What do we do if we feel another company is misusing
the system?
* What if the company accepting our work does not distribute
it properly?
* What if the distribution material is not fair, legal
or honest in its content?
* You don't wish to deal with companies because they
have defaulted on payment, misrepresented.
* What if someone gains access to my user name and
password and accepts work for us
* An unauthorised person has gained access without
our knowledge and accepted jobs on our behalf.
* What if an unauthorised member of staff accepts work.
Q. What constitutes misuse of the system?
A. Please note that we have no objection to your continued use of companies
once we have supplied the initial contact. However we would strongly encourage
you to use the system as it will streamline the process and introduce
alternative distribution work and companies for your use if you are active
on the system. The whole system works best by reducing your time in phoning
around for alternatives.
In addition, entry of work, will encourage NEW contacts and thus MORE
work on the system, so that you can fill in vital gaps for your spare
distribution capacity and gain more profit.
We do however object to deliberate use of the system in ways to avoid
commission whilst using the system. Please see our terms an conditions
for a full explanation. In brief, misuse would include the following:
* Deliberate acceptance of work on the system which a company doesn't
have the capacity and or the intention to distribute or supply work
for.
* Misrepresenting work that they have available or can distribute
in either type, quantity or distribution date.
* Misrepresenting distribution capacity that they have in areas, for
specified dates and or non inclusion of exceptions (i.e. not with
other specified company types) or numbers of other items that they
are distributing with.
* Misrepresenting your company details in order to appear to be a
DMA member when you are not or to avoid correct invoicing or contacting
of you on the system.
* Attempts to contact companies directly for further work by entering
single jobs on the system.
* Entering messages to identify themselves on the system in order
to avoid commission.
* Entering postcodes under their account for distribution areas that
they have no intention or capacity for distributing in.
* Entering false amounts under postcodes or numbers of leaflets to
distribute in order to make contact whilst reducing commission due. |
Where we find such cases we may terminate or disable accounts without
notice, may take further action and seek written assurances that this
will not happen again before accounts are reopened.
If you are approached by a company who has used methods above to contact
you or you feel that a company has misrepresented their work or capacity
on the system, please use our complaints for and we will investigate the
matter further.
Q. What do we do if we feel another company
is misusing the system?
A. Misuse of the system is inconvenient for all companies involved and
also results in administrative work for us. If you feel that someone is
misusing the system please bring it to our attention immediately and we
will take steps to ensure it doesn't happen again. Requests for credits
in such cases will be taken at their individual merits and crediting of
accounts is at our discretion. Repeated misuse of the system may result
in suspension of the account in question to prevent inconvenience to other
users.
Q. What if the company accepting our work does
not distribute it properly?
A. As with many business transactions it is important that you carefully
read one anothers terms & conditions and take all necessary measures
to secure against such an eventuality. However, if the company is a DMA
member, the DMA will look into an individual situation and whether a DMA
member or not we would ask you to e-mail us with any details so that we
can exercise our right, if necessary, to refuse them future access to
the website. You can actively exclude non DMA members if you find that
you are not happy with service provided by non DMA companies.
Q. What if the distribution material is not
fair, legal or honest in its content?
A. Providing written proof can be given from the copy advice team prior
to the last booking date a refund of our commission will be given. Payments
made to the distribution company are between your two companies and are
outside our remit.
Q. You don't wish to deal with companies because
they have defaulted on payment, misrepresented.
A. Then tick next to in company list and let us know about it so that
we can take action if necessary.
Q. What if someone gains access to my user name
and password and accepts work for us?
A. If you are suspicious that someone has your user name and password
you can change your password immediately under your user account details
(making sure that your account e-mail addresses are correct firstly to
prevent mailing of the incorrect user with your new details!). If you
need to change username please contact us as this will involve setting
up a new account for you.
If you forget to log out of your system, you will automatically be logged
out after 14 minutes of inactivity.
Q. An unauthorised person has gained access
without our knowledge and accepted jobs on our behalf.
A. Provided you change your password and notify us immediately we will
credit any commission on work accepted. Repeated abuse without notification
may lead to closure of the account until we receive assurances that passwords
are kept securely.
Q. What if an unauthorised member of staff accepts
work.
A. We cannot take responsibility for unauthorised use by the wrong member
of your staff. Only staff members who are trained in the use of the system
and fully understand the financial and legal implications of using the
site should use it. There are safeguards in place for allowing you to
change your mind if you make mistakes if you act immediately.
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